Refund Policy
Effective Date: 01/31/2025
At Mothers' Nature Love, we take pride in offering handmade, natural skincare products crafted with care. Due to the nature of our products, we have a strict but fair refund policy to ensure quality and hygiene for all customers. Please read our policy carefully before making a purchase.
1. Returns & Exchanges
Due to hygiene and safety reasons, we do not accept returns or exchanges unless the product arrives damaged, defective, or incorrect.
✅ Accepted Returns/Exchanges:
- If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.
- Please provide clear photos of the item and packaging for verification.
- If approved, we will issue a replacement, store credit, or refund at our discretion.
🚫 Non-Returnable Items:
- Opened or used skincare products
- Items purchased on sale or with a discount
- Custom-made or personalized products
2. Refunds (If Applicable)
If your refund request is approved, it will be processed in the original payment method within 5-10 business days.
We do not offer refunds for:
❌ Personal preference (e.g., dislike of scent or texture)
❌ Allergic reactions (Ingredients are listed on the product page—please review before purchase)
❌ Delayed shipments due to carrier issues outside of our control
3. Lost or Stolen Packages
We are not responsible for lost or stolen packages marked delivered by the carrier. If your package is missing:
- Check with neighbors or your local post office.
- File a claim with the shipping carrier.
- Contact us, and we’ll assist as best we can, but replacements/refunds are not guaranteed.
4. Address Errors
Customers are responsible for providing an accurate shipping address at checkout. If a package is returned due to an incorrect address:
- We can reship the order at the customer’s expense.
- Refunds are not issued for orders sent to incorrect addresses provided by the customer.
5. How to Request a Refund or Replacement
📧 Email us at [mothersnaturelove444@gmail.com] with:
- Order number
- Photos of the damaged or incorrect product
- A brief description of the issue
We will review your request and respond within 2-3 business days.
6. Policy Changes
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with a new Effective Date.
7. Contact Us
If you have any questions, feel free to reach out:
📧 [mothersnaturelove444@gmail.com]
📞 [832-349-0294]
🌍 [WIP]